Got questions?

Our Policies

Privacy Policy

By registering on our website and sharing with us your personal data, you accept this privacy agreement and give us permission to collect and to store your data. We reserve the right to use your data for a delivery of your orders. Before submitting an order through our website, you confirm that you are 18 or above years of age. You are fully responsible for using of this website, including all financial transactions.

Security Policy

We understand how important your personal data is and utilize secure servers to ensure a complete protection of all your personal information. The checkout process at our website goes through industry-standard SSL encryption that ensures the privacy and security of all your information processed through our website.

Shipping Policy

Currently, we offer 2 shipping methods:

  1. Trackable Courier Service. This delivery method will take 5 – 9 business days. The packages sent by this service can be tracked by following the tracking number and will take maximum of 14 days to get delivered. Tracking number for EMS can be seen within 4 business days after the order has been shipped.
  2. Airmail service. This delivery method would take 14 – 21 business days. The packages sent via this method are not available for tracking and will take maximum of 30 days to get delivered to your address.

Quality Guarantee

We guarantee the quality of all medications you order through our website. All medications purchased through our website are delivered in the original package. Please be advised that generic medications (generics) are exact replicas of the branded medications, containing the same active ingredient(s.) The efficacy of a medication you order through us may depend on the conditions explained on the package for each particular medication. Make sure to contact our professional medical team, should you have any hesitation regarding quality and efficacy of a medication you are considering for purchase through our website.

Order Status Guarantee

We guarantee to provide you with a truthful and up-to-date status of your order at any given time.

There are two ways you can track your order:

  • Check the order status. If you want to check your order/ delivery status, simply login into the member area, put in the Order ID and the e-mail address that you used when ordering. After that you will see your status, which is conveniently updated step-by-step as far as delivery goes.
  • Contact our support team.

Order Cancellation

You can cancel your order within 24 hours of placing the order. Please use Feedback Support Service, Live Chat or Phone and one of our representatives will get in touch with you shortly to help you with the cancellation process.

Refunds and Returns Policy

Even if you have received a genuine medication from us, but for some reasons it didn’t work as you expected, or you are being not happy with the results because it was not the right treatment in the first place, do not worry. We care about your health and your satisfaction as a customer and we will provide you a full refund in 7 to 14 business days. Simply contact our dedicated support team if you want to return a medication that did not work for you, and we will make sure you will be able to return a pill. We would ask you to briefly describe what exactly caused the return, but it is not mandatory. We value our customers, and your satisfaction is an utmost priority for us.

Anti-Spam Policy

We would never send an e-mail unless a customer has filled out an “opt-in” form or “web-form” where he or she explicitly expressed an interest in our information or products or services, and directly and proactively requested it. You are always completely in control of whether you receive e-mail communication from Canadian Pharmacy, and you can terminate such e-mails at any time by simply following regular “unsubscribe” procedure. The unsubscribe procedure is easy and simple, and you can always find a link to perform opt-out of our e-mails at the bottom of each of our e-mails. Should you suspect that unsolicited e-mail, associated with Canadian Pharmacy may bring harm to your computer, or you are sure you have never opted in for our e-mails, we encourage you to address the issue to our security team.